ABOUT THE JOB

We are seeking a proactive, energising and meticulous Programme Experience Consultant to manage and deliver our high impact and award-winning leadership mindset programmes.

Location: Flexible (Hybrid)

Contract Type: Full-Time 

WHO WE ARE

 

Outside is an award-winning, research-based consultancy helping clients harness the new science of mindset to transform their futures. We help our clients develop their leaders, find growth in uncertain times, and build agile, future ready cultures. Our programme management team is the engine room of our work: ensuring high quality delegate and client experiences, operational efficiency and the smart use of Outside’s resources. We are looking to expand this team with a Programme Experience consultant.

 

 

ROLE SUMMARY

The Programme Experience Consultant plays a pivotal role in designing and delivering Outside’s award winning high-impact leadership mindset programmes. They are the ‘glue’ between design, onboarding, event and programme delivery, offboarding and client engagement. They ensure every participant’s experience is seamless, engaging, and outcomes driven. This role combines a strong participant experience focus with operational precision and client-focused thinking.

 

Key Responsibilities

 

Programme Design & Cohort Understanding

• Working with the programme narrative to ensure clarity and coherence of participant experience.
• Define and document learning objectives, participant experience flow, and content integration.
• Contribute to cohort analysis and understanding learner needs to tailor experiences effectively.
• Develop and track programme metrics and outcomes.
• Build the awards story to celebrate participant achievement and impact.

 

Digital Platform & Virtual Delivery Support

• Collaborate on digital platform setup and online hosting of learning experiences.
• Provide live support during virtual events, acting as a responsive first-line troubleshooter.
• Coordinate with the Facilitation team to ensure delivery quality and alignment.

 

Client Relationship Management

• Join weekly client calls and translate stakeholder insights into programme improvements.
• Maintain relationships with key stakeholders, including senior sponsors and Execs.
• Support preparation for Exec briefings, programme updates, and status reporting.

 

Team Coordination

• Support budget and resource tracking alongside the internal team.
• Help align internal roles, responsibilities, and timelines across design and delivery phases.
• Maintain a high standard of data hygiene across systems, particularly with regard to GDPR and platform data requirements.

 

Participant Onboarding & Community Building

• Develop delegate communications approach and draft delegate communications, set up and manage platform access, and participant onboarding flow.
• Contribute to virtual launch design and ongoing community management and communication strategies.
• Support drafting and delivery of essential resources for delegates throughout the programme.

 

Event Coordination (Where Applicable)

• Partner with internal leads to support event planning and venue co-ordination.
• Partner with internal leads to support travel, VIP & Exec management, and print & production logistics.
• Assist in ensuring venue, health & safety, and materials setup is experience ready.
• Support any external speaker logistics and experience set up.

 

To be successful, you’ll have:

• Proven experience in programme or project delivery (L&D or leadership development preferred).
• Strong understanding of adult learning, leadership development, or behaviour change programmes.
• Highly organised with exceptional attention to detail.
• Able to manage multiple moving parts and coordinate across internal and client teams.
• Excellent written and verbal communication skills.
• Comfortable using digital platforms for hosting and tracking learning events.

 

Measures of success in this role include:

• Smooth execution of programme milestones (setup, launch, delivery, wrap up).
• Positive participant experience measured through post-programme feedback.
• High client satisfaction with delivery operations and communications.
• On-time and on-budget delivery of agreed programme components.
• Quality and timeliness of reports, onboarding communications, and platform delivery.

WHAT WE LOOK FOR

Being successful and satisfied at work means being open to discuss three mutually important things which we look for when bringing in new team members.

CAPABILITY – Can you do the job we need today, and can you grow into your next job here?

CHARACTER – Do our values align in a way that builds mutual trust and commitment over time?

MOTIVATION – What deeply motivates you, and will these needs be met by the role, rewards and culture at Outside?

 

WHY JOIN OUTSIDE?

• This is not a tactical or administrative role, but a core function of our work, and provides the opportunity to create real value and innovation for best-in-class work

• Outside is committed to being a leader in its field, shaping the future of leadership development, providing real scope for your own personal development and growth.

• Our purpose is ‘be a force of human evolution’. We believe the role of humans in a more uncertain world, where machines can think, means that to be economically and more broadly successful, we need to rethink our relationship with work. We are committed to embracing that reality meaning that working at Outside will equip you for the future.

• A great team – the people at Outside care deeply about our purpose and doing great work. They also believe in building a healthy and caring culture. You would be part of that.

WHAT WE OFFER

• Salary: competitive 
• Private medical insurance 
• Pension plan